Cross-channel hacking, which is when an actor assumes someone else’s identity and convinces an agent to provide account information, is a significant problem for all centers. Using V2verify for authorization and authentication prevents hackers from taking over an account.
Our solution provides improved IVR self-service containment. This creates tremendous cost savings by decreasing agent-focused call times significantly lowering the average cost per call
Removing the need for passwords and knowledge-based questions eliminates friction from the authentication process, providing a much better customer experience.
V2verify Revolutionizes the Contact Center Experience
V2's authentication speed & success rate translates to a more effective IVR. This leads to better security and significantly lower cost per call averages; all without any CapEx investment.
V2's open-source API provides a simple fully customizable integration with existing systems, on-premise or in the cloud.
Quality & Compliance
V2verify can assure quality and compliance regulation requirements, such as HIPA, PCI or CPNI. In addition, V2 provides an irrefutable audit trail which is particularly helpful in wage-theft claims.