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Biometric Fraud Mitigation

A simple solution for multi-factor authentication.

A biometric solution like you've never seen. 

 

 

Customer Experience

Removing the need for passwords and knowledge-based questions eliminates friction from the authentication process, providing a much better customer experience.

Fraud Mitigation

Cross-channel hacking, which is when an actor assumes someone else’s identity and convinces an agent to provide account information, is a significant problem for all centers.  Using V2verify for authorization and authentication prevents hackers from taking over an account. 

Lower Operating Costs

Our solution provides improved​ IVR self-service containment. This creates tremendous cost savings by decreasing agent-focused call times significantly lowering the average cost per call.

V2verify Revolutionizes the Contact Center Experience

 

Cost-Effective IVRs

V2verify can guarantee a multifactor authentication within 2 seconds 99% of the time.  In either the IVR or a live speech environment. 

 

Simple Integration  

V2's open-source API provides a simple fully customizable integration with existing systems, on-premise or in the cloud.    

Cost-Effective

V2's authentication speed & success rate translates to a more effective IVR.  This leads to better security and  significantly lower cost per call averages; all without any CapEx investment.

Quality & Compliance

V2verify can assure quality and compliance regulation requirements, such as HIPA, PCI or CPNI.  In addition, V2 provides an irrefutable audit trail which is particularly helpful in wage-theft claims.

Contact Center Solutions 

  • Authenticates a user with 2 seconds of text-independent speech

  • Boasts a 99%+ success rate

  • Works across all channels and customer touch-points

  • Utilizes built-in Genetic Evolutionary AI

  • Can be used as frictionless multi-factor authentication

  • Contains a liveness test for added security

  • Offers simple integration and scalability

  • Requires no up-front CapEx

  • Supports secure data exchange

Corporations and organizations can authenticate callers using IVR, or during the course of a natural conversation, without the need to request inconvenient personal information. This creates an expedient experience for customers, who no longer dread long wait times, prying questions, and 
sub-par service. It also generates immediate advantages for corporations, as call times and costs decrease significantly.