Biometric Fraud Mitigation
A simple solution for multi-factor authentication.
A biometric solution like you've never seen.
Removing the need for passwords and knowledge-based questions eliminates friction from the authentication process, providing a much better customer experience.
Cross-channel hacking, which is when an actor assumes someone else’s identity and convinces an agent to provide account information, is a significant problem for all centers. Using V2verify for authorization and authentication prevents hackers from taking over an account.
Lower Operating Costs
Our solution provides improved IVR self-service containment. This creates tremendous cost savings by decreasing agent-focused call times significantly lowering the average cost per call.
V2verify Revolutionizes the Contact Center Experience
V2verify can guarantee a multifactor authentication within 2 seconds 99% of the time. In either the IVR or a live speech environment.
V2's open-source API provides a simple fully customizable integration with existing systems, on-premise or in the cloud.
V2's authentication speed & success rate translates to a more effective IVR. This leads to better security and significantly lower cost per call averages; all without any CapEx investment.
Quality & Compliance
V2verify can assure quality and compliance regulation requirements, such as HIPA, PCI or CPNI. In addition, V2 provides an irrefutable audit trail which is particularly helpful in wage-theft claims.
Contact Center Solutions
Authenticates a user with 2 seconds of text-independent speech
Boasts a 99%+ success rate
Works across all channels and customer touch-points
Utilizes built-in Genetic Evolutionary AI
Can be used as frictionless multi-factor authentication
Contains a liveness test for added security
Offers simple integration and scalability
Requires no up-front CapEx
Supports secure data exchange
Corporations and organizations can authenticate callers using IVR, or during the course of a natural conversation, without the need to request inconvenient personal information. This creates an expedient experience for customers, who no longer dread long wait times, prying questions, and
sub-par service. It also generates immediate advantages for corporations, as call times and costs decrease significantly.