Voice Authentication in the Contact Center
Voice Authentication & the Contact Center, the Perfect Pair
Contact center fraud is a widespread problem & traditional knowledge-based authentication is no longer adequate.
V2's biometric solution definitively identifies & authenticates a customer, removing the need for passwords, PINs & knowledge-based questions, creating a frictionless authentication process. V2verify's voice biometric technology can cut authentication costs, improve agent productivity, reduce agent talk and wait time, reduce stress, and dramatically improve customer experience.
You've found a technological approach that enhances customer experience without compromising security; why not find out more!
